1. Overview
Tuetra respects your privacy and your right to request deletion of your personal data. This Data Deletion Policy explains how users can request that their account data and personal information be deleted from Tuetra.
2. How to Request Data/Account Deletion
To request deletion of your Tuetra account data, please send an email to:
Email: support@tuetra
Your email should include:
- Your full name
- Your registered email address or phone number
- A clear request such as: “Please delete my Tuetra account and personal data.”
3. Verification
For security reasons, Tuetra may verify your identity before deleting your data. This helps ensure that account deletion requests are made by the rightful account owner.
4. What Data May Be Deleted
Upon a valid deletion request, Tuetra may delete or anonymize personal data such as:
- Account profile information
- Device notification tokens
- Uploaded profile information
- Saved preferences
- Non-essential personal identifiers
5. Data We May Retain
Some information may be retained where required for legal, security, fraud prevention, dispute resolution, accounting, audit, or regulatory purposes.
This may include:
- Rental transaction records
- Payment references
- Dispute or support records
- Audit logs required to protect users and the platform
6. Processing Time
Tuetra will review and process valid deletion requests within a reasonable period after receiving and verifying the request.
7. Effect of Deletion
Once your account data is deleted, you may lose access to your Tuetra account, listings, rental history, notifications, and related services.
8. Contact
For data deletion requests or privacy questions, contact Tuetra at:
Email: support@tuetra